| The context of the project |
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| Pioneer Corporation, the global leader in consumer electronics, employs a workforce of some 300 people at their European Headquarters
at Melsele near Antwerp. They had spent a considerable time searching for a reliable and effective supplier of a Time Management
System for their workforce.
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| According to Dirk Plettinx, HR Manager at Pioneer Europe: "One strong point that immediately attracted our interest was the
fact that the Captor system is web-driven. The browser interface is highly user-friendly when it comes to consulting timetable
data on PCs. Each staff member can quickly and easily find information about themselves and check their timetable at a glance,
without any risk of making mistakes.
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| After the contract was signed, Captor started the rollout phase for the time recording system at Pioneer at the beginning
of 2003. This included the clock-in terminals installed at the main and staff entrances and a server to host the data on some
200 Pioneer Europe employees, 32 Pioneer Belgium employees and 50 or so consultants and sub-contractors."
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| CAPTOR's solution for PIONEER |
| "Captor's Efficient software features simple, yet flexible, configuration functions. This meets our needs perfectly, since
there are two companies located in the same building and we have to address a broad range of different contractual issues.
Grouping them all into a single system represents substantial savings," explains Dirk Plettinx. "Moreover, the usual timetable
has morning and evening flexi-time periods, when our employees can choose when they come and go at their own convenience.
They also benefit from a quarterly remuneration plan, which enables them to transfer working time to the two following quarters.
In addition, there are special rules for part-time staff, as well as for our Japanese specialists who often work late in the
evening to stay in direct touch with their colleagues in Japan. In all, our time management and recording system has to factor
in a very large number of parameters."
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| "Captor's programming of the system proved problem-free, even for the conversion of the timetables and compensation schemes.
And if I add that on top of everything, we launched a SAP system at the same time, you can imagine that our IT team was not
exactly twiddling its thumbs! Which is why it has been reassuring to count on Captor's excellent service. During both the
initial and start-up phases, Captor technicians always reacted promptly when we needed them."
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| A service suiting to the requirements of Pioneer |
| Captor also trained everyone how to use the new system during the technical review stage and created a handy helpdesk during
roll-out. "Users reacted positively to the new system. This meant that immediately after start-up, technical support could
be scaled down to a minimum. Today, employees have no trouble with consulting their timetables, overtime, remuneration time
and days off and are generally satisfied with the functionality at their disposal."
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| The Captor system is new at Pioneer yet there are already plenty of projects on the agenda to extend it. For example, an automatic
link to the payroll system is being planned for next year. Currently, data is exported in Excel format and statistics are
generated in the same way.
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| For Dirk Plettinx, "it goes without saying that Captor Efficient is an asset to our organization, whether for the personnel
or for departmental managers. Its flexibility and user-friendliness are highly welcome when it comes to generating reports
or reconfiguring parameters. We no longer have to call up the IT department for such tasks and this in turn speeds up and
simplifies the work of the HR department."
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